Category:Support Customer FAQ

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How can I submit a new support ticket?

To submit a ticket, take the following steps:

  1. Log in to Customer Area and click on 'Support'.
  2. To start a new ticket click on 'Create a new ticket' to the left of your screen.
  3. Select what the ticket is regarding to, add your email address and supply a subject.
  4. Write down your issue in the 'Body'-block and 'Save' when you are done.

How can I reset my 'Customer Area' password?

You can change your 'Customer Area'-password in the Customer Area or from the login page.

Change your password in Customer Area

  1. Log in to the Customer Area.
  2. In the right upper corner you will see your user name. Click on this and choose 'Change password'.
  3. Change the password and click 'Save'. Your password is changed.

Change the password from the login page.

  1. Go to the login form.
  2. Click on 'Forgot password'.
  3. Enter your email address and user name. You will receive a mail with a link to change your password.
  4. Click on the link set a new password.

5. Click on 'Save'. The password is changed.

What to do when I have lost my password?

If you lost your password, feel free to request a reset. You will receive an email containing further instructions.

Where can I see the history of my support tickets?

An overview of all your tickets can be found under 'Support' in your Customer Area. The tickets are categorized by the date of last update. The most active tickets are shown on top. The older and completed ones are shown at the bottom.

How will I know my ticket has been answered?

When you have a reply on an open ticket, you will receive a notification by email. Log in to Customer Area and click on 'Support' to view the reply. Click on the 'Ticket ID' to open the specific ticket.

Can I delete a certain ticket?

Currently, it's not possible to delete a ticket. We feel it's important to maintain a complete history. If there is a compelling reason to remove a ticket, please submit a ticket.

Can I edit my support ticket?

You can not edit your ticket. You can, however, add a reply with additional information.

In order to do so take the following steps:

  1. Log in to 'Customer Area' and click on 'Support'.
  2. Click on the 'Ticket ID' of your support ticket.
  3. Click on 'Add reply' to add additional information to your ticket.

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