Category:Orders & renewals

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Where can I see when I ordered a product?

Click in the Customer Area on 'Orders'. The column 'created' states the creation date of the order.

What does 'There are problems processing this order' mean?

Your order cannot be processed, because an action is required. For example, the payment hasn't been completed. Start payment to complete the order.

If your payment was completed successfully, submit a ticket. We will see what the issue is.

Do my products automatically renew?

Domains will not automatically renew. To renew your domain, take the following steps:

  1. Check the box to the left of the products and click 'Renew'.
  2. . Agree with the terms and agreements and click on 'Confirm order'.
  3. Select your preferred payment method and complete the renewal.

How can I renew my products?

When your products are set to expire you can renew them manually. When you click on 'Renewals' in the Customer Area, you will find an overview of products which can be renewed. No renewals means no products are set to expire within the near future.

To renew your products, take the following steps:

  1. Check the box to the left of the products and click 'Renew'.
  2. Agree with the terms and agreements and click 'Confirm order'.
  3. Select your preferred payment method and complete the renewal.

How can I stop renewing my products?

Your products will not automatically renew. If you do not want to renew your domain, no action is required. The domain will automatically expire.

You can also delete the products right now, without awaiting their expiration date. A hosting plan can be deleted under 'Hosting', domains under 'Domains'.

When will my products renew?

Your products will not automatically renew. If you do not want to renew your domain, you do not have to do anything. The domain will automatically expire.

How can I renew my hosting plan?

When logged in to the Customer Area, go to 'Renewals' to check if there are any products that need to be renewed. To renew products, take the following steps:

  1. Click on 'Renew' at the right of your screen of the products you want to renew.
  2. . Agree with the terms and conditions and confirm your order.
  3. Click on 'Select payment method'.
  4. You see an overview of the payment methods. Select the one you want to use.
  5. Make the payment. Your renewal will be processed within the hour.

Where can I see when my products will be renewed?

To see when products will be renewed, you log in to the Customer Area. You products can be renewed before the expiration date. The expiration date of your hosting plans can be found under 'Hosting', the expiration date of your domains can be found under 'Domains'.

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