Category:Orders

From Hostcontrol Wiki
Revision as of 12:47, 18 September 2017 by Resello (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search


How do I cancel an order?

  1. Log in to the Reseller Area;
  2. Go to 'Customers' and find the right customer;
  3. Click on the customer and go to the Orders tab;
  4. Click on 'Details' behind the invoice you want to credit;
  5. Select 'Actions' in the upper right corner;
  6. Click on 'Cancel' and confirm.

How do I set the renewal reminder interval for email orders?

To set the renew interval reminder, log in to your Reseller Area. Go to 'Label setting' for the Storefront you wish to set the renew interval reminder for, and open the Renewals tab. Under renewals, set the amount of days. A customer will receive a notification before his products expire.

Can I set email plans to auto-renew?

To turn on auto-renew, log in to your Reseller Area. For a storefront activation, go to 'Settings' -> 'General settings' and check the 'Auto renew all products' option. To select this for a customer, find the customer, and open his account. At the Settings tab, check the option 'Auto renew products'.

Which orders were processed?

To see a list of orders, log in to your Reseller Area. Under the orders panel, you may view a complete list of orders that were placed. You can also see if the order was completed, or on what it's currently holding. There are several options per order.

If you wish, you may view a list of orders specific to a customer by opening that customer's account, and selecting his Orders tab. Here, you may also restart orders if you wish.

Which orders were paid?

It is not possible to directly see what orders are paid for. As a reseller, you may choose to deliver products without payment. There are a few guidelines in the normal process:

  • Paid orders become completed;
  • Orders that can't be delivered take the 'Failed' state or the 'On hold' state.

To see which orders were tagged as such, log in to your Reseller Area. Under the orders panel, you may view a complete list of orders that were placed. By using the filters, you can move through the different states the order is in.

What might also work is to check the Invoices panel. Presuming you delivered the order manually, the invoice should still be open. This may be an effective filter as well."

How do I complete an order manually?

To see a list of orders, log in to your Reseller Area. Under the Orders panel, you may view a complete list of orders that were placed. You can also see if the order was completed, or on what it's currently holding. In case you want to deliver this order manually, simply select the option behind the order.

If you wish, you may view a list of orders specific to a customer by opening that customer's account, and selecting his Orders tab. Here, you may also restart or deliver orders, if you wish.

How do I cancel an order?

To cancel an order, log in to your Reseller Area. Open the Orders panel, and select cancel if it applies to the order. You will be asked to create a credit invoice as well, to finish the billing part.

If you wish, you may view a list of orders specific to a customer by opening that customer's account, and selecting his Orders tab. Here, you may also cancel or restart orders.

This category currently contains no pages or media.