Category:Hosting plan

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How do I order a hosting plan?

Which hosting plan you need is depending on the kind of website you want to create.

For a simple, yet elegant and powerful website, we recommend our Website Builder plans. You may view these on the Website Builder page. If you prefer to build your website yourself, check our Personal or Power hosting plans. Begin by selecting the domain you wish to register in the shop. The next step will be the plan selection – choose any plan you like to add it to your shopping cart, and confirm your order.

Lastly, fill in your details to complete your registration of the domain. If you already have an account, log in on the right side of the page. Complete your order by completing the payment.

You will receive a confirmation of your order by email. If this is your first order with us, you will find a verification link in your email. Please click on it to confirm your account details with us. After you have verified your details, complete the payment to confirm your order.

How can I change my hosting plan?

To change your plan, take the following steps:

  1. Log in to your Customer Area, and select the Hosting tab
  2. Open the hosting plan you want to change.
  3. Click on 'Change plan'.
  4. Select your new hosting plan from the drop down-menu.
  5. Next an overview of the costs will appear. Agree with the terms and conditions and confirm your order.
  6. Click on 'Select payment method' to select a payment method.
  7. You see an overview of the payment methods. Select the method you want to use.
  8. Complete the payment. Your new plan will be available within the hour.

What is a database?

A database is a data structure that stores organized information. Most databases contain multiple tables, which may each include several different fields. For example, a company database may include tables for products, employees, and financial records. Each of these tables would have different fields that are relevant to the information stored in the table. Websites often use the information in databases to display information on the website.

What is FTP?

FTP stands for File Transfer Protocol and is an internet protocol which you can use to transfer files over the Internet. It is fast, reliable and convenient.

How can I install WordPress?

To install WordPress log in to the 'Customer Area' and click on 'Hosting'.

  1. Click on the hosting plan you want to install WordPress on.
  2. Select the 'Installations' tab.
  3. Click on 'New installation'.
  4. Find the installation you want to do and click on 'Install'.
  5. Fill in all the details.
  6. Click start to begin the installation.

How can I install Joomla?

To install Joomla! log in to the 'Customer Area' and click on 'Hosting'.

  1. Click on the hosting plan you want to install WordPress on.
  2. Select the 'Installations' tab.
  3. Click on 'New installation'.
  4. Find the installation you want to do and click on 'Install'.
  5. Fill in all the details.
  6. Click start to begin the installation.

How can I link a domain to a hosting plan?

To link one of your domains to a hosting plan click on 'Domains' in the menu of your Customer Area. Take the following steps:

  1. Click on the domain you would like to link to a hosting plan.
  2. Choose the option, 'Link to hosting plan'.
  3. Select the hosting plan from the drop down-menu and click on 'save'.
  4. Click 'save'. The domain is now linked to the selected hosting plan.

What is an SSL certificate?

An SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key.

Which FTP client would you recommend?

If you don't have a FTP client already, we recommend using FileZilla - a free, fast and reliable FTP client with lots of useful features and an intuitive interface. <a href="http://filezilla.sourceforge.net">Download FileZilla</a>

What is a 'Relative HomeDir'?

'Relative HomeDir' is the home directory of your domain or FTP user. You can install your website here or make folders. The name of the HomeDir differs between hosting providers.

How can I create an FTP user?

To create a FTP user, take the following steps:

  1. Click the hosting plan for which you want to make the user.
  2. Go to the 'FTP access' tab.
  3. Click on 'add new ftp user' and set his password.
  4. Click 'save' to apply.

How can I reset my FTP password?

To reset the password of an FTP user, take the following steps:

  1. Click the hosting plan for which you want to make the user.
  2. Go to the 'FTP access' tab.
  3. Click on 'change password'.
  4. Insert the new password twice and then click on 'Save'.

The password will be updated immediately.

How can I reset my 'Customer Area' password?

You can change your 'Customer Area'-password in the Customer Area or from the login page.

Change your password in Customer Area.

  1. Log in to the Customer Area.
  2. In the right upper corner you will see your user name. Click on this and choose 'Change password'.
  3. Change the password and click 'Save'. Your password is changed.

Change the password from the login page.

  1. Go to the login form.
  2. Click on 'Forgot password'.
  3. Enter your email address. You will receive an email with a link to change your password.
  4. Click on the link set a new password.
  5. Click on 'Save'. The password is changed.

How can I connect to my FTP?

To connect to the server through FTP, you can use an FTP program like FileZilla. You will need the FTP user credentials and server to make a connection.

How can I connect to my FTP with FileZilla?

Please follow the steps described in our <a href="http://www.resello.com/static/download/filezilla-manual.pdf">FileZilla manual</a>

How can I upload files to my hosting plan?

You can upload files to your hosting plan by connecting to the FTP. It differs per FTP client, how the files are uploaded. Check the help from the supplier of your FTP client to upload files.

Why do I get the error: 'Could not connect to database'?

When you have installed a CMS like WordPress, you have to insert your database details. When these are not correct, you will get the error 'Could not connect to database'. Review your database details and check if you have used the correct ones. If not, change them and the error should be solved.

My website is getting a 404 error. What can I do about this?

A 404 page is an error page that displays when someone tries to access a page that doesn't exist on your website. Make sure that your files are in the correct folder and there is an index.htm(l) or index.php available.

Where can I find the software installations?

To install software through our software installation, take the following steps:

  1. Go to 'Hosting' in Customer Area.
  2. Click on 'Manage' of the hosting plan you install one of the software programs on.
  3. In the menu to your left click on 'Installations'. Here you'll see an overview of the current installations.
  4. Click on 'New installation' to start a new installation of one of the programs in the software installations.

Can I add more databases?

You can add as many databases as your hosting plan allows you to. To add a database, take the following steps:

  1. Log in to 'Customer Area' and click on 'Hosting' in the menu.
  2. Click on the hosting plan you want to add a database to.
  3. Click on 'Databases'.
  4. Click on the button, 'add new database'.
  5. Fill in the required fields and click 'save'.

The database is added and ready to be used. Remember to write down the password.

How can I delete a database?

When you delete a database, all the information of the tables will be lost. Please check if you are deleting the correct database. To delete a database, take the following steps:

  1. Log in to the Customer Area and go to 'Hosting'.
  2. Click on the hosting plan to access the options of a hosting plan.
  3. Go to 'Databases'.
  4. Click on 'Delete' next to the database you want to remove.
  5. Verify the database name and click on 'Delete' to confirm.

What is a 301 or 302 redirect?

You can forward or mask a domain name to redirect it to another website. You can use either a 301 or 302 redirect.

When you redirect your domain name using a 301 redirect, it sends visitors to the specified site with a "301 Moved Permanently" HTTP response. The HTTP 301 response code tells user-agents (including search engines) the location has permanently moved.

NOTE: If you use a 301 redirect, you can remove the redirect or change it at any time.

A 302 redirect sends visitors to the specified site indicating a "302 Found" HTTP response. The HTTP 302 response code tells user-agents (including search engines) that the location has temporarily moved.

A 301 redirect can provide a long-term solution by pointing your domain names to business or affiliate sites. A 302 redirect points your domain name to a temporary page while you build your permanent website. The specific redirects help the search engines distinguish how long your website can be viewed at the current location.

Do I have to link a domain to my hosting plan?

You do not have to link a domain to a hosting plan to enjoy it's full use. While the domain is unlinked, it is still possible to redirect the domain, or set up DNS records. On top of that, the domain remains registered on your name.

What is data transfer / bandwidth?

Bandwidth and data transfer refer to data consumption of your website. Visitors, as they visit your site, download some of the content from your website. As the amount of visitors, or content increases, so does your bandwidth consumption. With some hosts, you have a fixed limit on how much bandwidth you may consume. With other hosts, over-consumption is charged as an additional fee.

Our plans are tailored with high traffic in mind. This way, you don't have to worry about extra fees incurred because of bandwidth consumption, like other hosting companies occasionally charge.

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