Category:Domains Customer FAQ

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How do I order a domain?

First, go to the 'Shop' and enter your domain. You will see directly if your domain is available to register. Click 'register' to claim this domain.

It is possible to register only a domain name. In case you plan to use the domain only for email purposes, an email plan will suffice. Should you want a website as well, a Website Builder or hosting plan is necessary.

Lastly, fill in your details to complete your registration. In case that you already have an account, log in on the right side of the page. If this is your first order with us, you will find a verification link in your email to confirm your details. Please click on it to confirm your account details with us, so we may process your order.

After you have verified your details, complete the payment to confirm your order. You will receive a confirmation of your order by email.

What is the difference between a domain and a sub domain?

While a domain is a full website address, totally independent of other domains, a sub domain depends on a domain. If for example "yourdomain.com" is your domain, then http://yourdomain.com and http://www.yourdomain.com would be your domain name's address.

A sub domain name would be a name *under* your domain name, something like "subdomain.yourdomain.com". Its address would then be: http://subdomain.yourdomain.com and http://www.subdomain.yourdomain.com. It can say anything you want instead of "sub domain" and the nice thing is that unlike a full domain name, a sub domain does not need to be registered. You can add it for free.

How can I delete a domain from my account?

In order to delete a domain from your account, take the following steps:

  1. Open the Domains tab.
  2. Click 'delete' for the domain you wish to delete.
  3. Confirm the deactivation of the domain.

How do I redirect my domain?

To redirect your domain, take the following steps:

  1. Open your Customer Area, and select the 'Domains' tab.
  2. . Select the domain you wish to redirect.
  3. Select 'Redirect domain'.
  4. Fill in the destination URL.
  5. Select the type of redirect. Each redirect produces a different HTML response code. The following three options are available:
    1. 301: Permanent. We recommend using this one.
    2. 302: Temporarily moved.
    3. Mask domain: A mask domain uses an iframe to redirect the site. The displayed domain name in the address bar will be left intact.
  6. Save the redirect.

In a few hours, your domain will redirect to the URL which you have chosen.

How can I transfer a domain?

To transfer a domain to another registrar, log in to your Customer Area. Go to the Domains tab, and find the details of the domain you wish to transfer, then open the Authcode tab. Give the code displayed to your new registrar to start the transfer of the domain.

Keep in mind to keep your auth code safe, and only give it to the receiving registrar. Additionally, some domains may have an exceptional transfer procedure, or different requirements. Please send us a ticket for these specifics.

Where can I find the auth code?

The auth code can be found by following the steps below:

  1. Click on the domain you would like to transfer.
  2. Click the 'Authcode' tab to view the auth code of that domain.

To be noted: do not disclose the auth code to anyone.

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