Upgrading&downgrading licenses

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Exchanging licenses

A license is connected to a mailbox of a user. Licenses are used to allow for additional features. As part of how Open Exchange works on Hostcontrol, you are also able to upgrade a user with a new license at any time to unlock these advantages.

Changing a license is done in the following manner:

  • First, log in to the Email tab of the customer, and open the mail account you want to change licences for:


Ox change1.png



  • Select the option to "Change plan":


Ox change2.png



  • Next, select the option to "Swap for an unused license".


Ox change3.png



  • Lastly, select the license you want to use, and select "Save". The new license will be applied to your account.