Prepaid guide

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Prepaid account setup

Your Hostcontrol account can support different business models. This guide will show you the settings required to work with a prepaid model. In short, this means:

  • Renewals will not process automatically. Your customers will pay for their own renewals before they are processed.
  • Focus on customers rather than resellers.
  • High focus on reminders to prevent domain loss.
  • Use of our grace renew policy.
  • Higher than usual watermark settings
  • Automation focused on creating renewal orders.

This guide will only focus on how to include this business model. How you choose to handle customers, resellers and which products you wish to sell is a personal choice independent of business model.

For this, please refer to our ** extensive automation guide**.

Process and expected customer life cycle

Resellers using this model are depending on customers to pay for their domain renewals beforehand. This allows the reseller to function with a relatively low account balance, only topping up when adequate reminders are sent. Orders will continue to process as long as the reseller pays attention to his mailbox and tops up if required.

Customers receive extensive renewals pre-expiration as well as renewals post-expiration(in the case of gTLDs). Domain loss is a risk (especially if customers don't pay attention); however, this is lessened by using our grace renew. For ccTLDs, however, the risk is higher than usual. This may lead to restore fees afterwards.

Domains in grace renew can still be renewed from the Customer Area. Hence; a customer has just over 50 days to renew his domain before it moves to redemption (and 15 in the case of ccTLDs).

The reminder days in this guide are indications. Should you wish to send more reminders, you are free to add extra reminders; just be careful about spamming your customers with renewal reminders. To see how to set up a reminder, check our settings page.



  • If this box is unchecked, products will expire normally and will not be auto-renewed.
    • For domains, this means they enter grace renew.
      • Domains in grace renew will not resolve, but may be renewed against normal cost until 39 days after expiration.
      • While in grace renew, the domain will show as expired and will not resolve. When the domain is renewed, resolution is restored.
      • Grace renew is *only* supported by most gTLDs; ccTLDs will often not support this. TLDs that do not support grace renew will move to redemption if they expire.
      • Domains not renewed will move into redemption and may be restored against normal cost.
      • Hosting plans that are not renewed will be lost. Data on them can not be retrieved.
  • Set up notifications for domains on an e-mail address you own and can easily access.

Label settings


  • Check "delivery requires verified customer"
  • Set "cancel uncompleted orders" to 15 days.
  • Use the default notification e-mail.


  • Set the Customer Area renew interval to 15 to enable your customers to renew before this time.
  • Configure two reminders (14 days and 7 days) to use a renewal reminder template.
  • Feel free to set up additional reminders at any days, should you wish.


  • Enable invoicing, use default invoice sequences.
  • Set both the default templates. Brand them as you see fit.
  • Set up invoicing reminders, one at 10 days and one at 2 days. You may write the templates at Support > Templates
  • Feel free to set up additional reminders at any days, should you wish.


  • Invoice templates
    • Edit the default headers and footers in the Invoice settings to brand your invoices
  • Tax engine
  • * Set up the tax rules for your country in our Tax engine
  • Balance
    • Top up your balance sufficiently.
  • Set watermark reminders
  • Set about 5 reminders for your currency (100% of your "normal" balance, 80%, 60%, 40%, 20%).
    • Your normal balance should logically be enough to keep your business running for at least a week.


  • At Templates, brand and edit the "Domain(s) Expired Notification" and "Domain(s) Expiration Notice" This allows your customers to recognize your reminders and trigger them that a renewal is necessary.