Label settings

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Hostcontrol can be run entirely through a third party storefront or customer management solution. For those wanting to use Hostcontrol and nothing but Hostcontrol, an in-built store system, product management and branding system is available.

The Label settings determine how your storefront operates, and to a large extent how your store is automated.

General

General settings contain settings to determine the large outlines of your label.

  • Label name is the brand name under which you operate. This variable can also be called from Support to allow for templating.
  • Showing prices included determines what types of invoices are generated.
  • The default department allows you to brand the send-from address of your support in Hostcontrol
  • Localization options in this tab override the same option in the General Settings.

Part of these settings also allow you to set a domain brand. This is explained more in the article on domain branding

Resellers

Reseller setting determines whether you intend to create sub-resellers, what e-mails they receive, and how their sign-up and activation is handled.

  • Activating reseller sign-ups means reseller can create accounts using your shop. You are able to create resellers from your back-office per default.

Notifications

The templates control what e-mails the reseller receives:

  • The new reseller template is sent at account creation
  • The pending verification is sent if the account is created unverified.
    • You can auto-verify resellers by checking the box at the bottom.
  • The reset template is sent when a password reset is requested from your back-office login url.

Additional options

  • If you want to verify resellers based on deposits, you can fill in an amount here. A reseller depositing this amount via a payment gateway will generate a warning on your dashboard.
  • Changing the subdomain allows you to brand the login url for your resellers.

The templates can be set in the templates part of your back-office.

Customers

This controls how customer acquisition occurs and what communication the system sends out.

Verification

  • Customer verification options allow you to check whether a customer is a real person (rather than a bogus sign-up or a bot creating accounts).
  • Captcha can be added directly to your storefront.
  • Fraud detection works by IP basis, and is a valid check against most proxies.

Notifications

The notifications allow you to set what a customer receives per action:

  • At registration, the "new customer" template is sent.
  • At verification, the "customer email verification" template is sent.
  • When a customer orders a reset email, the "password reset" email is sent.

Accepted countries

The country selection at the bottom allows you to set what countries are accepted. If the countries are unchecked and the IP checks as one of the countries not accepted, the customer is marked as fraud.

Domains

Domains options control what options are set per default on domain registration

Contacts

Most domains support several data fields (registrant, administrative, billing, and technical). This allows you to set default contacts used for registration.

You can manage these generic contacts at the option marked "configure contacts to be used with domain registration".

Additional options

There are three options that fall into this category:

  • Enable customers to change name servers for their domains
  • Enable customers to change DNS records
  • Custom parking page (in case you want to set that for parked domains).
  • Enable customers to start orders for their own renewals.

Orders

This tab sets the default behavior for what happens to orders created by customers.

Antifraud

To prevent a measure of fraud, you can set up your storefront to only process orders from verified customers, or set a maximum payment amount your label can process. Anything going over this limit will hit a hold which you can manually lift per order.

Automation

To automate cancellation, you can set a number of days in the open field. Orders going unpaid that pass this amount of days will:

  • Cancel the order
  • Create a credit invoice for the created invoice
  • Close both the credit invoice and the original invoice.

You can also send your customers an e-mail about the products delivered. A standard template is provided for this.

Renewals

The renewal tab contains settings which impact how renewals are handled.

Renewal reminders

  • By configuring reminders, you can further stimulate your customers to renew their domains. You can brand this by creating your own template. When adding a reminder, you have the following settings:
    • Interval: The interval is the total days in front of the actual product expiration date. This determines when the reminder is sent.
    • Template: The template is the mail sent. You can manage Templates via Support > Templates.
    • Is enabled: This determines whether the reminder is sent or not.

Renewal automation

  • Setting the interval means products will actively pop up in the Customer Area as renewable.
  • If you check "Automatically create renewal orders", the order will already be present; the customer merely needs to pay for it.


Invoicing

These settings allow you to set whether you want invoices to be generated.

  • Enabling invoices means invoicing are generated per order.
  • The invoice sequence and template will be set to default automatically.
  • The default is created a credit for order cancelling (as this keeps financial reporting coherent).

Invoice reminders

Adding invoice reminders allows you to send a (branded) template to your customers at a set interval. Two options are available:

  • The interval (on which day the reminder is sent)
  • The template.

Maintenance

A shop can be placed in maintenance mode. When in maintenance mode, a shop will display a parking page with the text you input via this field.

URL's

URL management allows you to brand and use custom URL's for your business.

  • When you add a URL, we will only add the hostname; to complete the URL management, create an A record pointing at the displayed IP address.

Customer Area

This tab manages which panels your customers will have to work with. Any item checked off will not be visible in the Customer Area.

Storefront Editor