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General settings

The general settings determine some account-specific settings that may be used to base your business model on. You may check these at Settings > General settings:


Here, you may edit the following settings:

Automatic Renewals


  • If this box is checked, products in your account will renew 1.5 days in advance of their expiration date. This will continue until they are deleted. Products will not wait for payment or delivered orders.

  • If this box is unchecked, products will expire normally and will not be auto-renewed.
    • For domains, this means they enter grace renew.
      • Domains in grace renew will not resolve, but may be renewed against normal cost until 39 days after expiration.
      • While in grace renew, the domain will show as expired and will not resolve. When the domain is renewed, resolution is restored.
      • Grace renew is *only* supported by most gTLDs; ccTLDs will often not support this. TLDs that do not support grace renew will move to redemption if they expire.
      • Domains not renewed will move into redemption and may be restored against the restore cost of the domain.
    • Hosting plans that are not renewed will be lost. Data on them can not be retrieved.


Notifications may serve as reminders of what happens in your account. E-mails are sent directly to the address you give up.


  • Watermark reminders inform you when your balance reaches a certain level.
  • Expiring domains send out a notifications about domains that will expire soon.


Localization options allow you to set up your own time-zone if so desired. This may make the logging easier to read.


Label-specific settings

Hostcontrol can be run entirely through a third party storefront or customer management solution. For those wanting to use Hostcontrol and nothing but Hostcontrol, an in-built store system, product management and branding system is available.

The Label settings determine how your storefront operates, and to a large extent how your store is automated.


General settings contain settings to determine the large outlines of your label.

  • Label name is the brand name under which you operate. This variable can also be called from Support to allow for templating.
  • Showing prices included determines what types of invoices are generated.
  • The default department allows you to brand the send-from address of your support in Hostcontrol
  • Localization options in this tab override the same option in the General Settings.


Reseller setting determines whether you intend to create sub-resellers, what e-mails they receive, and how their sign-up and activation is handled.

  • Activating reseller sign-ups means reseller can create accounts using your shop. You are able to create resellers from your back-office per default.


The templates control what e-mails the reseller receives:

  • The new reseller template is sent at account creation
  • The pending verification is sent if the account is created unverified.
    • You can auto-verify resellers by checking the box at the bottom.
  • The reset template is sent when a password reset is requested from your back-office login url.

Additional options

  • If you want to verify resellers based on deposits, you can fill in an amount here. A reseller depositing this amount via a payment gateway will generate a warning on your dashboard.
  • Changing the subdomain allows you to brand the login url for your resellers.

The templates can be set in the templates part of your back-office.


This controls how customer acquisition occurs and what communication the system sends out.


  • Customer verification options allow you to check whether a customer is a real person (rather than a bogus sign-up or a bot creating accounts).
  • Captcha can be added directly to your storefront.
  • Fraud detection works by IP basis, and is a valid check against most proxies.


The notifications allow you to set what a customer receives per action:

  • At registration, the "new customer" template is sent.
  • At verification, the "customer email verification" template is sent.
  • When a customer orders a reset email, the "password reset" email is sent.

Accepted countries

The country selection at the bottom allows you to set what countries are accepted. If the countries are unchecked and the IP checks as one of the countries not accepted, the customer is marked as fraud.


Domains options control what options are set per default on domain registration


Most domains support several data fields (registrant, administrative, billing, and technical). This allows you to set default contacts used for registration.

You can manage these generic contacts at the option marked "configure contacts to be used with domain registration".

Additional options

There are three options that fall into this category:

  • Enable customers to change name servers for their domains
  • Enable customers to change DNS records
  • Custom parking page (in case you want to set that for parked domains).


This tab sets the default behavior for what happens to orders created by customers.


To prevent a measure of fraud, you can set up your storefront to only process orders from verified customers, or set a maximum payment amount your label can process. Anything going over this limit will hit a hold which you can manually lift per order.


To automate cancellation, you can set a number of days in the open field. Orders going unpaid that pass this amount of days will:

  • Cancel the order
  • Create a credit invoice for the created invoice
  • Close both the credit invoice and the original invoice.

You can also send your customers an e-mail about the products delivered. A standard template is provided for this.


The renewal tab contains settings which impact how renewals are handled.

Renewal reminders

  • By configuring reminders, you can further stimulate your customers to renew their domains. You can brand this by creating your own template.

Renewal automation

  • Setting the interval means products will actively pop up in the Customer Area as renewable.
  • If you check "Automatically create renewal orders", the order will already be present; the customer merely needs to pay for it.


These settings allow you to set whether you want invoices to be generated.

  • Enabling invoices means invoicing are generated per order.
  • The invoice sequence and template will be set to default automatically.
  • The default is created a credit for order cancelling (as this keeps financial reporting coherent).

Invoice reminders

Adding invoice reminders allows you to send a (branded) template to your customers at a set interval. Two options are available:

  • The interval (on which day the reminder is sent)
  • The template.


A shop can be placed in maintenance mode. When in maintenance mode, a shop will display a parking page with the text you input via this field.


URL management allows you to brand and use custom URL's for your business.

  • When you add a URL, we will only add the hostname; to complete the URL management, create an A record pointing at the displayed IP address.

Customer Area

This tab manages which panels your customers will have to work with. Any item checked off will not be visible in the Customer Area.

You can also set the language in which your customer area should appear by default and which languages are available besides that. When multiple languages are set, a dropdown menu will appear in which the customer can select his preferred language.

Storefront Editor

The Storefront is an integrated webpage, which contains the following elements:

  • Availability check for domain names
  • Brandable banner
  • Support form which connects to the back-office.
  • A shopping cart which may contain all the products you add in your back-office.

The Storefront itself is a HTML-based CMS which you can use to create a professional looking storefront. Per default, we will create an unbranded Storefront which you may brand and update to fit your own needs.

You have several quick start options in the Storefront Editor:

  • Adding a logo for easy branding; a logo is added to the Customer Area of your customers, as well as via a banner on your Storefront. This is by far the easiest method to brand right away.
  • Template selection; we offer a shop-only implementation which is minimal and allows you to set up everything yourself, and a white-labelled store in which you can change elements to suit your needs.

To create a fully custom storefront, use the options below.

Adding pages to your Storefront

  • Adding and editing pages. Pages support HTML5, including CSS.
  • To add a page, select the "Add Page" option at the Pages tab. You will be presented with an empty page where you can add elements, either by using the selection or by writing the HTML yourself.
  • You may also copy and delete pages.

Using and adding includes

  • Adding and editing includes means creating minor code snippets which may be reproduced on several pages, like logo's and such. Often, these are single phrases or singular elements in the page.
  • To add an include, select the "Add include" option at the Include tab. You will be presented with an empty page where you can add elements, either by using the selection or by writing the HTML yourself.


  • No standard layout is provided; you may add this by selecting the "Add layout" option at the Layouts tab. You will be presented with an empty page where you can add elements, either by using the selection or by writing the HTML yourself.

Style sheets

Storefront works seamlessly with CSS files in order to add specific style elements to pages (fixed text style, fixed header style and such).

  • Adding a style sheet follows a default CSS layout. You can use the "Add stylesheet" option at the Stylesheets tab.


Media are non-textual elements (like images and PDF files) which you can upload. You can then include and reference these in the pages you create.

  • To upload new media, use the "Upload" button on the Media tab.

You may also delete or download the media you've uploaded.