Category:Payment&invoices

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Where can I find my invoices?

You can find your invoices once you are logged in to the Customer Area. Click on ́'Billing' in the menu of your Customer Area. An overview of your orders will appear. Here you can view your invoices in HTML or download them as PDF.

How can I see the contents of my invoice?

You can view your invoice in HTML or you can download your invoices as PDF at 'Billing' in the Customer Area. To be able to view the PDF, you need a program like Adobe Reader.

How can I pay my invoice?

The status of your invoice is shown at 'Billing' in the Customer Area. Unpaid invoices will have the status 'Open'. To pay the invoice, use 'Start payment' and select the preferred payment method. After paying the invoice the status will change to 'Closed'.

Which payment methods can I use?

We currently support the following payment options: credit card, iDeal or Paypal.

Where can I see the status of my order?

Log in to the Customer Area and go to 'Billing' to see an overview of your orders. Here you can also start payment of orders which haven't been paid yet.

How can I confirm an open order?

To confirm an open order, take the following steps:

  1. Look up the order you wish to confirm and click 'Start payment'.
  2. Click 'Select payment method' on the next page.
  3. Agree to the terms, 'Confirm order' and complete the payment.

My payment did not succeed, how can I restart the payment?

To restart your payment, take the following steps:

  1. Go to 'Billing'.
  2. Click on 'Start payment' of the order you want to pay.
  3. Follow the steps to finish the payment.

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