Category:Hosting & Email plans

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How do I set up my hosting plans as a reseller?

To set your hosting plans as a reseller, log in to the Reseller Area. Go to 'Settings' -> 'Label Settings'. Open the Storefront panel, and select the storefront for which you want to set plans. Selecting the 'Hosting plans' option will take you to the panel at which you can select the plans available, the duration each is valid, and the pricing.

How do I set the renewal reminder interval for hosting plan?

To set the renew interval reminder, log in to your Reseller Area. Go to 'Settings' -> 'Label Settings'. Under renewals, set the amount of days. A customer will receive a notification before his products expire.

Can I set hosting plans to auto-renew?

To turn on auto-renew, log in to your Reseller Area. For a storefront activation, go to 'Settings' -> 'General settings' and check the 'Auto renew all products' option. To select this for a customer, find the customer and open his account. At the Settings tab, check the option 'Auto renew products'.

How do I suspend, or unsuspend a hosting plan?

To suspend a hosting plan, log in to your Reseller Area. Find the customer for whom you want to suspend plans at 'Customers' and click on 'Details', then open his Hosting tab. Go to 'Details' of the specific hosting plan. Click on 'Actions' and then 'Suspend'. Confirm to apply changes.

You may lift the suspension in the same manner.

Which hosting plans are currently active?

To see which hosting plans are currently active, log in to your Reseller Area. Go to 'Products' -> 'Hosting' -> 'Overview' and see a list of hosting plans that are active. You may also choose to suspend specific products here.

Which MySQL version do your servers support?

Our server supports MySQL 5.1.67

Do you allow cronjobs?

We currently do not allow cronjobs.

Can I run backup software?

Your installations can be backupped manually. To do this, log into the Customer Area where you've completed the installation. Move to the Hosting tab, and open the plan at which the installation runs. Open the Installations sub tab, and find the backups button to make a manual backup.

Other solutions, such as Akeeba, may work. We offer no support on them, however.

What products and plans does Resello offer?

Resello offers several products:

  • TLD registrations: these TLD's may be registered, resold, transferred, and marketed;
  • Bulk: hosting space fit for low content customers with simple plans. May be upgraded. Suited for multiple domains;
  • Power: high-quality hosting fit for intensive sites (CMSs). Suited for multiple domains;
  • Email: suited for the hosting of email plans
  • Webpresence: uses Parallel's Webpresence for the creation of easy sites
  • Instasite: uses our own WYSIWYG editor.

How do I suspend, or unsuspend an email hosting plan?

To suspend an email plan, log in to your Reseller Area. Find the customer for who you want to suspend plansat 'Customers' and click on 'Details', then open his Hosting tab. Go to the 'Details' of the specific hosting plan. Click on 'Actions' and then 'Suspend'. Confirm to apply changes.

You may lift the suspension in the same manner.

What options can I offer my customers in webmail?

The webmail only includes a mailbox and Personal Address Book. It is not possible to share contacts with other mailboxes or use a calendar.

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