Category:Customers FAQ

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How can I add a new client?

To add a customer, log in to the Reseller Area. Open the Customers panel, and select 'Actions-create customer'. Fill in the required information to add the customer.

How can I see a list of my clients?

To see a list of your clients, log in to the Reseller Area. Open the Customers panel, and you'll be presented with a list of all your clients.

How do I change a customer's data?

To change a customer's registration data, log in to his Customer Area. You can do this through your Reseller Area, or explain the process to the customer. Under the Profile tab, you will find the information that is generally displayed in the whois tab.

For some TLD's, this may not be supported since updating the registrant information is restricted (such as .nu)

How can I suspend one of my clients?

To suspend a client, log in to your Reseller Area. Click on 'Customers', locate the customer and open his details. Open the Login(s) tab, and select 'Modify'.

How can I list all orders which belong to one of my clients?

To see a list of all orders a customer made, follow these steps:

  1. Log in to the Reseller Area;
  2. Go to 'Customers' and search for the customer;
  3. Find the customer and click on 'details';
  4. Go to the Orders tab to see all the orders.

How do I send emails to my customers?

To send emails to your customers, log in to your Reseller Area, open the reseller's details and click on 'Customer actions' -> 'Create outgoing support ticket'.

How can I view a list of my customers? ==

To view a list of your customers, log in to your Reseller Area and click on the Customers tab. In the field 'Is reseller' set 'No'.

How do I add a customer?

To add a customer, log in to your Reseller Area and click on the Customers tab, then click on the Actions-Create customer button. After this, log in to your Reseller Area and locate the customer through the Customers tab. After locating him, open his Login(s) tab to change the logins as desired. Afterwards, forward the verification email to the address he desires.

How do I update the information for a customer?

To update the information of a customer or end-user, log in to your Reseller Area. Locate the customer through the search field, and open his account. Through the Customer Area tab, log in as the customer, and update his information at his Profile tab. Keep in mind that this is the whois information of this reseller with some TLD's, some changes will not be permitted without starting a transfer or an update. These incur costs, depending on the TLD.

How do I delete a customer?

You cannot delete a customer. You can, however, block him from ordering or logging in. To do this, log in to your Reseller Area. Locate the customer through the search field, and open his details. Make sure you have completed all actions for his account (like suspending his plans, or parking his domains), and then block him from logging in at the Login(s) tab. You may also mark him as fraud to block his orders, or deny his logging in at the Settings tab.

Are my customers verified?

Your customers are verified through an email. This link is sent to the address which they originally supplied at registration, to check for bogus email addresses. By clicking this link, they agree to your terms, and the Resello terms of service.

To check whether a customer has been verified, log in to your Reseller Area, and open the Customer's details. It will clearly say if this customer has completed his verification. You also may resend him the email for verification.

How many products do my customers have?

To see how many products a customer has, log in to your Reseller area. Find your customer through the Customers panel, or by searching for him. After opening his account, check the Hosting and Domains tab for a list of his active products.

How do I log in to the Customer Area of one of my Customers?

To see how many products a customer has, log in to your Reseller Area. Find your customer through the Customers panel, or by searching for him. After opening his details, click on 'Customer actions' -> 'Login as customer'.

Why can't my customer update his profile information?

Some TLD's don't allow free updates. If your customer has registered one of these domains, there is a fee involved for each update of the registration information.

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